A recreation staff presenter reported that Corte Madera's new online reservation system for tennis and pickleball courts generated roughly 3,000 reservations in the first post-launch quarter and another similar volume the following quarter, and that the system has a cancellation rate of about 13 percent.

The presenter said the town replaced a 2024 key-based access program that charged per key user and proved costly and hard to manage. Under the new approach, courts have a mix of open-play hours and reservable windows. Staff described the inventory as two tennis courts and two pickleball courts at Granada Park (shared), plus two dedicated pickleball courts and two tennis courts at Town Park. The reservation rules include one-week windows and a limit of two reservations per account per week; QR codes at courts show live availability.

Commissioners and attendees asked about confirmation details, the information shown on reservation confirmations, and whether QR codes and signage adequately inform players about open-play versus reserved time. "We had 3,000 reservations in the first two [periods], and only a 13% cancellation," the presenter said, framing that as evidence people are using the system rather than holding unused slots. The presenter also said vendor follow-ups and quarterly meetings can address minor user-experience issues, and that locks were removed when the new system launched so users access courts with QR codes rather than physical keys.

Speakers raised practical concerns about Town Park's supporting facilities: limited parking and temporary restroom facilities were cited as contributors to crowding during peak hours. Commissioners also asked whether the reservation data will inform future facility decisions; staff said the usage statistics will be part of master-plan and capital discussions.

No formal action was taken on the reservation system at the meeting; staff indicated they will continue to monitor use and work with the vendor on minor UX items and follow-up fixes.