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Kent County awards tax and utility billing software contract to Central Square

Kent County Levy Court · December 10, 2025

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Summary

Kent County Levy Court approved awarding a contract to Central Square Technologies LLC for new tax and utility billing systems, with first-year costs estimated at $450,000 (conversion $225,000 plus first-year subscription $225,000) and a five-year term with a 5% annual subscription increase; county attorney approval of the master services agreement is required before signing.

Kent County Levy Court voted Dec. 9 to award a contract to Central Square Technologies LLC to replace the county's tax and utility billing systems.

A county representative said the county pursued vendor options for over a year and selected Central Square because other vendors lacked live tax customers or adequate scale to meet Kent County's complex tax system needs. "Central Square is the implementation is approximately 225,000," the representative said, and the meeting record lists the conversion/installation cost at $225,000 and the annual subscription fee at approximately $225,000; the first-year total was recited as $450,000. Staff said subscription charges will increase by 5% annually.

Commissioner Pepper moved to award the contract pending county attorney approval of the master services agreement and identified the funding source as capital projects for the enterprise resource planning (ERP) project. Vice President Scott seconded the motion. Roll-call vote recorded seven yeas and the motion passed.

Discussion clarified that Central Square currently supplies the county's tax system services and that the county uses New World Systems (now Tyler) for utility billing. Staff emphasized that no contract will be signed until the county attorney reviews and approves the master services agreement. The meeting record did not include the final executed contract, the statement of work, nor a vendor schedule for implementation milestones; those steps remain to be completed under staff authority and legal review.

The motion authorizes staff to proceed with contract execution after attorney approval and secures funding from capital project accounts for the ERP project.