County approves Level365 cloud phone system for courthouse and departments
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Summary
Commissioners approved a contract with Level365 for a cloud-based phone system, with $61,946 in initial setup costs and recurring monthly charges of $8,787; staff said the switch would allow softphones, a mobile app showing county numbers and text messaging for specific departments.
Tippecanoe County voted to approve a new countywide phone system contract with Level365 on Dec. 15.
Kent (county IT presenter) and Steven Howard, director of sales at Level365, told commissioners the chosen cloud vendor would replace the county’s existing phone system at roughly the same recurring cost while adding features such as desktop softphones, a mobile app that displays the county phone number (so employees do not need to give personal cell numbers), configurable quiet hours, and text messaging capabilities for departments such as probation.
Howard said typical installation timelines for a project of this size are 45 to 90 days from initiation. The motion to approve the Level365 agreement (including county terms and conditions) listed an initial cost of $61,946 and a recurring monthly charge of $8,787; commissioners approved the contract by voice vote.
