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TCOLE delays full OpenText rollout to prioritize confidential database and user security

Texas Commission on Law Enforcement · December 11, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

TCOLE reported it is implementing a confidential statewide employment database with OpenText and expanding the project into a broader records repository (Otter) that will replace the TSS system; the confidential piece is being prioritized and the overall timeline extended to preserve security and user experience.

Director of Information Technology Jessica Capreiro updated commissioners on the agency’s ongoing IT projects Dec. 11, saying TCOLE is working with OpenText to implement a confidential statewide employment database (CSED) and has broadened the project into a single repository to replace the TCOLE Secure Share (TSS).

Capreiro said the repository, nicknamed Otter (OpenText Records Repository), will incorporate multiple file systems and is being implemented in phases. "We're focusing primarily on getting the confidential database portion done," she said, adding that the change improves role‑based access, automated notifications, and investigator workflows but delays the full rollout beyond the agency’s previous February target.

Capreiro also described recent enhancements to the fingerprint (F5R) inquiry log and said annual reporting (Jan.1–Mar.1) will include a short questionnaire to collect visibility into school resource officer deployment. Commissioners praised the IT team for balancing security, quality and user experience and urged patience during an aggressive implementation schedule.

Why it matters: Consolidating records into a secure, modern repository aims to streamline background investigations and records requests, reduce paper handling and give background investigators a single portal to request and receive files. The phased approach prioritizes confidentiality and system security over speed of deployment.

Provenance: Topic introduced SEG 467; highlights on Otter/CSED SEG 475–505; rollout timing and feature details SEG 500–511.

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