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Council hears proposal to switch delinquent-bill collections to TRAC program
Summary
Staff described replacing the town's current collections vendor with TRAC (Tax Refund Exchange and Compliance), run by the Association of Indiana Counties and described in the meeting as a statutory program that flags state returns to recover delinquent amounts; council questioned fees and how recoveries are handled.
Town staff briefed council on an option to replace the town's current collections vendor, Atlas Collection Agency, with TRAC (Tax Refund Exchange and Compliance), a system operated by the Association of Indiana Counties (AIC). A presenter told council the TRAC program is created by statute and can flag state tax returns when a delinquent bill is in process. The town's use of the system would shift some collection activities from a private vendor model to a state-coordinated flagging system.
Council members asked whether the town would still recover full amounts owed (staff said the town would recover the amount but that there are layers of fees, including a service fee and possible Department of Revenue fees). Staff also said the state supplements some fees for the program, and that the town would not be responsible for state-level charges. Council discussion focused on program mechanics, whether customers would be notified differently, and operational impacts if the town switched to TRAC.
The transcript does not record a formal motion or vote on this item; the discussion concluded with council direction to continue researching the option.
