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Howard County approves tax-payment vendor contract to restore autopay and reminders

Howard County Board of Commissioners · December 16, 2025

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Summary

Treasurer Christie presented and the commissioners approved a service agreement with InvoiceCloud (referred to in the record as 'NvoiceCloud'/'Invoice Cloud') to restore autopay and automated reminders, improve parcel-blocking for tax sales, and reduce manual reconciliation burdens.

Treasurer Christie presented a proposed service agreement with a vendor identified in the meeting as InvoiceCloud (the transcript also refers to the vendor as "NvoiceCloud" and "Invoice Cloud"). Christie said the vendor processes property-tax payments 24/7 and that several one-time and monthly fees were removed from the proposed contract in light of next year’s budget constraints. "The services that are provided with NvoiceCloud are top notch," Christie said, and emphasized the vendor’s autopay and reminder functions, which she said taxpayers want.

Christie told the commissioners that the current provider lacks several features the county previously had, including a reliable autopay option, automated reminders that include direct checkout links, and the ability to block parcels from online payment when those parcels are subject to tax-sale certification. She described operational risks with the current vendor — including instances where incorrect routing or account data caused payments to be posted and later reversed — and said the proposed service would give taxpayers immediate notification of rejected payments and reduce staff time spent researching rejections.

Action and vote: Commissioner recorded in the transcript as Gabrielle moved to accept the agreement and a second was recorded; the board voted "Aye" to approve the service agreement. Christie said she would sign the agreement and complete required order forms to move implementation forward. The transcript does not provide a contract price or annual service cost.

What remains to be done: The vendor onboarding and final paperwork will be completed by the treasurer; commissioners did not record specific implementation dates or a line-item budget for the contract at this meeting.