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New state parent‑liaison outlines complaint trends; special‑education concerns predominate
Summary
Cassie, the state’s parent liaison, told charter directors that special‑education issues account for roughly 60% of hotline complaints, with sports complaints rising and bullying third; she offered support resources and encouraged LEAs to create clear complaint processes and parent‑engagement plans.
Cassie, the State Charter School Board’s parent liaison and engagement specialist, introduced her role to directors and described how the Parent Portal and hotline route family questions and concerns to the appropriate LEA or USBE resource. "A lot of times, it's just miscommunication or confusion," she said, and stressed the liaison role is to listen, connect families to resources and help LEAs with parent engagement strategies.
Cassie…
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