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Senator presses GAO on telework, customer service and federal productivity
Summary
A senator told GAO that telework may be contributing to longer response times at agencies and urged oversight; GAO recommended an outcomes‑based approach, noting skill gaps and that workplace flexibility can help recruit high‑tech talent.
A senator raised concerns about federal teleworking practices during a Senate hearing, telling a GAO witness that longer customer service lines and vacancy rates at some agencies suggest telework may be affecting productivity.
Mister Dodaro, speaking for GAO, said the office is studying telework’s effects across agencies and recommended Congress focus on outcomes — service delivery and…
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