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County Communications reports falling vacancy, improved 911 answer times and a nurse navigator pilot
Summary
County Communications told the committee its dispatcher vacancy rate fell to 9.88% and mandatory overtime dropped 67% over two years; staff also described a nurse navigator pilot that can transfer selected 911 calls to a non‑ambulance care pathway and highlighted text‑to‑911 and staff wellness initiatives.
Santa Clara County’s Department of County Communications reported staffing and operational improvements to the Finance and Government Operations Committee on Dec. 16, including a decline in the department’s vacancy rate and improved 911 performance metrics.
Director Trisha Adcock said the department’s five‑year average vacancy rate was 18% and that it had fallen to 9.88% during the reporting period. Deputy Director Nick Boehm said trainee attrition analysis found 43% of dispatch trainees who resigned cited personal reasons. The department said it…
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