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Consumer Protection board to draft advisory on windshield calibration after licensing complaints

Consumer Protection Department board · November 20, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Board staff reported auto glass complaints over licensing scope and discussed safety risks from uncalibrated advanced-driver systems; members agreed to draft an advisory letter for credential holders and send the draft to the attorney general's office for review.

The Consumer Protection Department board reviewed an auto glass complaint that raised questions about credentialing and discussed steps to reduce safety risks tied to windshield calibration. Acting Chair opened the discussion and Janita, a department staff member, summarized a complaint alleging a person or business was performing windshield work without the correct credential.

Janita said inspectors visited the location multiple times and "found no on-site windshield installation; advertising and the website support that the operator did not perform glass repair or replacement." She explained the complaint records showed…

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