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DCP reports four mobile‑home‑park complaints; inspections and complaint descriptions to be expanded
Summary
Janita Hamill of the Consumer Protection Department told the council the investigation division received four complaints for Aug. 21–Nov. 20: one open and three closed; two were closed by investigators with no statutory violations and one by legal with an assurance of voluntary compliance. DCP will add richer complaint descriptors and said inspection results are public via the FOIA portal.
Janita Hamill of the Consumer Protection Department briefed the Mobile Manufactured Home Advisory Council on recent complaint and inspection activity. "The investigation division received 4 complaints" for the period Aug. 21–Nov. 20, Hamill reported. Of those, one case remains open and three are closed; one closed matter was handled by the department’s legal team with an assurance of voluntary compliance, and two others were closed by special investigators who found no violation of mobile‑home statutes and described those as disputes of fact between residents and park owners.
Hamill told the council that detailed investigative findings and outcomes are not provided to boards, councils or commissions while a case is open; only the alleged issue type (for example: "abandoned," "pothole") will appear on an open‑file listing. She said full investigative findings and the investigators’ conclusions will appear in the council’s report only after the file is closed, and that legal‑department closures cannot be further detailed by staff without the attorney who handled the file appearing before the council.
DCP staff said they have worked with IT and the handheld inspection team to improve the descriptive categories in future complaint and inspection reports. Hamill and Pamela Brown said future reports will include clearer labels for alleged issues (examples they provided: potholes, tree overhangs, water problems, abandoned park, unregistered vehicles) and that the handheld inspection form used by field staff will sync with the database so photos and issue descriptions appear in generated reports.
Council members asked whether inspection records are available to residents. Hamill and Brown confirmed inspections are documented via a phone‑based form, photos are taken when issues are found, and inspection reports are public records obtainable under the state Freedom of Information process (the department will post the FOIA/portal link in the meeting chat). Hamill closed by saying the updated reports and the richer descriptive fields are being tested and should appear in the next regular meeting packet.
