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Board reports enforcement improvements but public questions how many complainants receive required interviews
Summary
Enforcement staff reported improved initiation and processing timelines and described activity in the new complainant liaison unit (CLU). Public commenters and some board members asked how many of the CLU’s interviews were the statutorily required pre‑close interviews and pressed for greater transparency on probation monitoring.
At the Medical Board of California’s Dec. 4 session, Chief of Enforcement Charlene Smith summarized recent enforcement metrics and described the newly implemented complainant liaison unit (CLU). Smith said Central Complaint Unit (CCU) initiation times are averaging nine days (mandate: 10 days) and that overall CCU processing averages about 180 days.
Smith described CLU activity from Jan. 1 through Nov. 13: 1,532 complaints were referred to the CLU; staff issued 1,258 interview invitations and conducted 856 interviews. She told the board…
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