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Pennington County OKs 3‑year AI assist contract for 911 dispatch
Summary
The county authorized a three‑year agreement with Prepared for AI‑assisted 911 transcription and quality‑assurance software, citing live transcription and dispatcher summary tools; funding was included in the 2026 budget and the contract was approved by voice vote.
Pennington County commissioners on Tuesday authorized a three‑year contract with Prepared Communication for AI‑assisted call taking, dispatch assistance and quality assurance software for the Emergency Services Communication Center.
Kevin Carley, director of the 911 center, described the product as a tool the dispatcher uses to transcribe calls in real time, summarize the conversation…
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