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Board approves $1.17M CRM contract to bring customer relationship management in‑house
Summary
The board authorized a contract with CGI Technologies and Solutions to implement a Microsoft Dynamics Azure‑based CRM platform with a not‑to‑exceed amount in staff materials of $1,166,915, a planned 10‑month implementation and a subsequent 12‑month service term.
San Diego Community Power’s board on Nov. 13 approved a contract with CGI Technologies and Solutions to implement an enterprise customer relationship management (CRM) platform intended to consolidate customer data and bring customer‑facing functions into the agency’s systems.
Staff described the project as a Microsoft Dynamics solution hosted in the agency’s Azure environment and…
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