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Enterprise E911 board approves three-year AI-assisted call-taking contract
Summary
After a work-session briefing, the E911 Board authorized a three-year contract with Prepared (AI-assisted call-taking and transcription) for $32,189.50, funded through E911 funds; staff said the system provides realtime transcription, translation and post-call summaries to improve response and quality assurance.
The Enterprise E911 Board on Dec. 2 voted to authorize a three-year agreement for an AI-assisted call-taking and transcription platform known as Prepared. The action followed a work-session briefing in which Chief Moore and staff described the product’s capabilities and funding.
Chief Moore told the council the platform provides "real time transcription and also...it sends to the person in their own language," and can speak back to…
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