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Lincoln Heights manager recommends one-year GovPilot renewal; council hears training and access plans
Summary
Village manager presented Resolution 93 to renew GovPilot for six modules for one year at a negotiated $20,000 renewal rate; staff emphasized training, a mobile app for residents, data visualizations and an RFP next year to compare vendors.
Village Manager Gaines Brown asked council to review Resolution 93, a proposed one-year renewal of the village’s GovPilot subscription covering six software modules, including asset management, business and landlord registration, permitting and reporting workflows.
Brown said the vendor agreed to waive the typical renewal increase and offered a $20,000 renewal rate, down from an expected $20,600. "They provided initially, they provided us with 3%...they can go no lower than 20,000," Brown said.
Vice Mayor Linda Childs Peter and other council members discussed past low adoption and the need for training. The vice mayor said the program itself was not the issue and urged staff to increase usage: "There's nothing wrong with the program. What was wrong with the people who didn't use it?" Brown described a training plan that would include required training for staff who use the system, GovPilot Academy refresher courses, resident-facing materials on the village website and a mobile app residents can use to report concerns anonymously or with contact information for follow-up.
Brown said the intent is to use the software for case management, permit uploads, reporting and data-driven decision-making and to initiate an RFP during the renewal year to determine if GovPilot remains the best option.
Council did not take final action Monday; Brown said staff will bring the proposed renewal back with more detail and implementation plans.
