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Residents press CPUC rep on flat rates, abandoned lines and complaint process
Summary
A CPUC representative described an upcoming flat‑rate billing change that separates fixed utility costs from usage, cited General Order 95 for abandoned-line removal, and urged residents to file complaints via the agency website to trigger investigations after residents recounted power loss during evacuation orders and service outages tied to copper theft.
A representative from the California Public Utilities Commission told Topanga residents the agency plans to separate utilities' fixed infrastructure costs into a flat fee on customer bills and leave energy usage charges variable, and that the change is likely to appear on bills at the end of this year or early next year.
The CPUC representative said the flat rate will apply uniformly to residential customers but noted existing lifeline programs provide different assistance to low‑income households. Residents asked whether the flat rate would be applied based on…
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