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Board reviews customer appeal tied to deceased spouse’s benefit and potential January shutoff
Summary
A resident (Ms. Zelenica) filed an appeal related to a check tied to her deceased husband; board staff reported she made partial payments and warned that, if unpaid, service may be shut off in January and an additional fee could be added.
Speaker 1 reported that Ms. Zelenica submitted an appeal seeking relief tied to a check she expects in January after her husband’s death. Staff said Ms. Zelenica made partial payments but her account is not current and that shutoffs for the year have already been completed.
Speaker 1 told the board that if the account is not made current by the January shutoff date, the usual additional fees will apply; staff will monitor the account and bring any appeal documentation to the board for consideration before final action. No board decision to reverse or delay shutoff was taken at the meeting.
Board members indicated they would revisit the appeal in January when Ms. Zelenica’s expected check is supposed to arrive.
