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La Verne department heads report cyber incident impacts, higher runs and infrastructure work
Summary
Police, fire, finance and utilities staff told the board a recent cyber attack hampered analytics and payments; police noted a rise in burglaries but said a detective developed a new CAD tracking tool, fire said runs are up and dispatch helped maintain operations, and water staff completed annual flushing and described SCADA work.
Departmental leaders briefed the board on operational impacts from a recent cyber attack and on routine service activity.
Police Chief Mays reported an uptick in residential and business burglaries and some vehicle burglaries and said "it's very difficult for us to dive into the details of some of these, because of the latest cyber attack," which affected the department's software and forced operations into "reactive mode" for a period. He credited Detective Nicholas Leitke with developing a CAD light system that will help track calls and reduce duplicated incident numbers.
Fire Chief Beasley said monthly runs are tracking about 100 runs higher than last year and that about 80% of calls are medical in nature. He said response-time metrics are not currently available because of dispatch limitations caused by the cybersecurity incident and thanked dispatchers, including Erin Speck, for their support.
The finance director (identified as Danielle) said bond proceeds were secured into bank accounts and that the city added fraud protection on accounts after the incident. The director noted a transition to new financial software and that the cyber event contributed to a roughly three-week delay in vendor payments while staff reconciled systems.
Water plant operator Danny reported completion of the annual flushing program (about 4,500,000 gallons flushed June–November), said one intake pump's variable-frequency drive is out of service and described upcoming work to connect new PLCs and fiber as part of a SCADA project; testing of control panels was scheduled the following week in Georgia.
Officials described these items as operational challenges rather than policy decisions; the board did not take formal action on departmental reports during the meeting.
