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Board projects $4.2M in revenues, continues business modernization and reports fewer pending enforcement cases
Summary
Budget staff reported projected revenues of about $4.2 million and a fund balance of roughly $6.7 million (≈21 months reserve); IT modernization (CE audits, Connect platform) is underway and enforcement reported increased closures and a declining pending caseload, though complex cases remain.
Budget and executive staff presented financial and operational updates to the board Nov. 6, including multi‑year fund condition projections, business modernization milestones and enforcement performance measures.
Budget analyst Jennifer Tompkins told the board the board’s beginning base budget was approximately $3,900,000 with projected expenditures around $3,400,000 for a reversion of about $457,000. Projected revenue for FY 2025‑26 was about $4,200,000, with line items including initial license fees (approx. $706,000), renewal fees (~$2,930,000) and citations/fines/delinquent fees (approx. $565,000). Tompkins said the board’s projected fund balance would be roughly $6,700,000 or about 21.1 months in reserve, and cautioned that future legislation or unanticipated events could create additional resource needs.
On modernization, staff reported continued development with the Department of Consumer Affairs’ Office of Information Services and contractor Lumen: automated CE audits went live in January 2025; Connect platform work for cash sharing and an enforcement module is in progress; online complaint processes and queuing improvements are being developed to replace legacy systems.
Enforcement staff reviewed quarterly measures: recent reporting showed a decline in pending investigations (from ~318 to ~263 in successive reports) and increased closures (e.g., 52 and 68 closed in recent quarters). Staff noted that average closure times vary and some AG (attorney general) cases and complex matters remain open for much longer (measured in hundreds to thousands of days). The board said the additional staff attention and new systems are contributing to more timely processing but asked staff to continue monitoring and to report back on implementation timelines for the new enforcement module.
