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Knox County Job and Family Services reports steady child-support collections, staffing strains and new program participation
Summary
Director Scott Boone told commissioners the county is handling about 3,100 child-support cases and has collected roughly $4.5 million this year; staffing shortages in public assistance are prompting consideration of call-center changes, and the county has joined the second cohort of the PACT program to improve practice with families.
Scott Boone, representing Knox County Job and Family Services, updated commissioners on program caseloads and operational changes.
Boone reported the county has about 3,100 child-support cases, roughly 467 'seek work' cases, approximately $4.5 million in collections for the year, a 97% paternity-establishment rate and about a 94% support-order-establishment rate. "A lot of it's formula based, but our staff are very attentive to the family needs," he said.
Boone said public assistance work is understaffed and…
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