CSLB’s IT division told the board the single‑owner online application is nearing completion with a pilot launch expected in spring 2026 and that the department has standardized on a cloud-based enterprise document-management system (EDMS) to support enforcement automation. IT staff said the EDMS rollout has reduced downtime and improved workflow tracking.

Why it matters: The online application and enforcement automation are intended to speed intake, reduce manual handling of complaints and enable consistent investigative workflows across field offices. Staff noted Windows 11 was rolled out across CSLB with no reported user downtime and said the EDMS connectors will be reused for enforcement modernization projects.

Next steps: once the single‑owner app is live, staff will assess user uptake and consider proposals for a mobile app or expanded automation; the board will be asked to consider resourcing needs if staff recommend scaling the proof-of-concept.