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Priority Ambulance defends service, cites TOSHA finding unfounded and details staffing steps
Summary
Priority Ambulance leaders told Cocke County officials they addressed recent social-media accusations about equipment, bed bugs and staffing; they said a TOSHA complaint was investigated and closed as unfounded, and described remediation steps, equipment servicing and $20,000 sign-on incentives to recruit paramedics to the county.
Priority Ambulance representatives told the Cocke County Legislative Body on Dec. 15 they had investigated recent social-media allegations about equipment failures, poor vehicles and building conditions and taken corrective steps.
Rob Wagner, vice president of operations, said two employees walked off duty, but cross-trained staff and resources from Knoxville covered dispatch and response so the county did not miss 9-1-1 calls. "We dispatched resources from Knoxville to assist, but at the time they got about halfway here, Lindsay already had everything solved," Wagner…
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