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Paratransit rider tells KTA board of repeated delays and asks for direct contacts and training fixes
Summary
A paratransit rider, Charwin Snelson, told the KTA board of multiple missed or delayed rides, long hold times with dispatch and staff handoffs; he asked the board to investigate, provide outcomes, and require clearer contact points and training materials for drivers.
Charwin Snelson, a paratransit rider, addressed the KTA board during public comment and detailed repeated service failures, long on-vehicle times and difficulty reaching dispatch. "Once is an incident. Twice is a coincidence. 3 is a pattern," Snelson said while recounting multiple trips where waits and misrouting made him late to work and hampered access to appointments.
Snelson described incidents including a November pickup that required his…
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