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Adams County debates $218,000 9-1-1 software purchase amid budget questions

Adams County Board of Supervisors · November 10, 2025
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Summary

County staff recommended buying NextGen‑capable 9‑1‑1 software with a quoted upfront cost of about $218,000 and $3,500 monthly maintenance; supervisors urged more budget detail and discussed lease‑purchase and reliance on state funds expected next year.

County 9‑1‑1 staff presented October call volumes and recommended replacing the county’s end‑of‑life CallWorks/Motorola platform with an AT&T‑based NextGen 9‑1‑1 software package. The vendor quote discussed at the meeting listed an upfront cost of about $218,000 and recurring maintenance of approximately $3,500 per month.

The 9‑1‑1 coordinator described product features the county would gain, including text‑to‑9‑1‑1 support and translation services bundled into the NextGen package. "That's for our 911 software for our 911 calls," the coordinator said while explaining the operational benefits of consolidating lines and platform support.

Several supervisors pressed staff for budget clarity, noting recent budget hearings showed no earlier notice of the proposed expense. One supervisor said using state monies expected next year to pay for current equipment would create planning problems and urged staff to evaluate lease‑purchase financing so the county could spread the upfront cost over multiple budget years.

Staff said some state allocations for 9‑1‑1 have recently been legislated and that counties should start to see funds roll out; they recommended gathering more firm quotes and reviewing lease‑purchase options before formal procurement action.

No final purchase authorization was recorded at the meeting; the board asked staff to return with more detailed cost breakdowns, alternative vendor comparisons, and a proposal for how the cost would be budgeted or financed.