Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Tax collectors report billing errors with Tyler system; county pledges patch, training and test cycle before January bills
Summary
At the meeting, tax collectors raised repeated issues with the county's Tyler property-tax system — incorrect printed bills, owner-name mismatches and unresolved help-desk tickets — and asked for training; county staff described a liaison, planned training, a patch for a "penny issue," and a test refresh ahead of January school billing.
Tax collectors and county staff clashed over persistent problems with the Tyler property-tax platform during public comment at the Monroe County commissioners' meeting on Dec. 17.
Anne Marie Harrison, a local tax collector, said she and others had encountered incorrect printed bills (including bills showing a previous owner) and reported that some printed amounts were "off" by about 5 percent. "I picked I printed out a new bill for them, and they paid me what was owed. I couldn't find the original 1 that the taxpayer gets because it was in the former owner's name... this printed portion is not accurate at…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
