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Rider tells KTA board of repeated paratransit delays, asks for accountability and clearer contacts
Summary
A Knoxville rider, Charwin Snelson, told the KTA board about multiple paratransit 'lift' delays, long trips and long hold times when contacting dispatch, and asked the board to investigate and provide direct contact points and better driver training.
KNOXVILLE — During public comment on Nov. 19, Charwin Snelson of 235 Carter Road told the KTA board about repeated problems with paratransit service and urged the authority to fix accountability and communication.
Snelson said incidents began earlier in the year and have continued. He recounted being picked up from Optimal Health West at 5:40 a.m. and dropped off at 7:15 a.m. on one occasion after a driver dropped another passenger and backtracked. On another…
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