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Service Authority general manager outlines fixes, board approves joining Virginia WARN
Summary
Dan Hamilton, general manager of the King George County Service Authority, told the board his 90‑day assessment shows billing-system fixes, staffing shortages and capital projects on schedule; the board authorized execution of the Virginia WARN mutual-aid agreement to access emergency water/wastewater equipment and personnel.
The King George County Board of Supervisors, sitting as the Service Authority board of directors, voted to authorize General Manager Dan Hamilton to execute the Virginia WARN mutual-aid agreement, joining a statewide water and wastewater utility mutual-assistance network. Hamilton told the board the program is free to join and would provide a shared equipment and contact database to expedite emergency responses; compensation for deployed mutual-aid resources would be agreed between participating utilities.
Hamilton also delivered a 90-day assessment of Service Authority operations. He reported a recent switch back to the muni billing system with an activated payment module to permit electronic and autopay options and quicker posting into the accounting system. During a period when state or federal agencies reduced operations he said the Service Authority was not charging late fees or disconnecting customers and is offering payment plans and promissory arrangements for residents who are struggling. Hamilton described staffing gaps (three to four vacancies), recent hires (a full-time pump-truck driver) and training investments (excavation and confined-space training). He outlined several capital projects: Hopyard Wastewater Plant upgrades and the Perkins Corner decommissioning (a consent-order-driven project he said remains on schedule for completion by Jan. 1, 2027), and the near-complete interconnection between the courthouse and circle water systems.
Hamilton described ongoing work to resolve a Dahlgren-area water-audit discrepancy, saying he believes clerical or meter-reading issues account for suspected large losses and that leak-detection vendors have been engaged to quantify the problem. He told the board he had no lead or copper samples exceeding the maximum contaminant level and that results were delivered to customers whose homes were tested.
The board voted to allow Hamilton to execute the WARN documents and thanked him for the operational update. Hamilton also committed to provide the board a list of grant applications he plans to submit and the timeline for a recommended rate-study vendor selection.
