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Commissioners authorize 911 contract add‑on for translation and AI-assisted transcription
Summary
Randolph County approved a multi-year add‑on to its RapidSOS dispatch system to provide language translation, on‑screen transcription and keyword highlighting for dispatchers; first‑year setup and ongoing maintenance numbers in the transcript are unclear and are flagged for confirmation.
The county’s 911 director, Chris Shane, asked commissioners to approve a multi-year RapidSOS add‑on module that provides voice and text translation, on‑screen transcription and AI keyword highlighting to help dispatchers identify words such as "handgun" or "fight."
Shane explained the module will reduce reliance on external language lines and improve dispatchers’ ability to capture critical keywords. In the meeting Shane gave contract figures as a first‑year setup of about "$11,000, $640" and maintenance figures listed in the contract that were unclear in the transcript; he stated that the funds to cover the contract exist but need to be moved from another account. Commissioners moved and approved authority to sign the contract (via DocuSign) and authorized the president to execute the signature when presented.
Because the transcript numbers for the maintenance line appear garbled, the county should confirm the exact annual maintenance cost and account transfers in the contract prior to final payment.
