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Fayette County 9-1-1 director outlines staffing, software and training updates
Summary
9-1-1 Director Jeff Griffin told commissioners the dispatch center has adopted LEHI software tracking, sent five operator certification packets to the state, is standardizing training and has begun electronic payroll; monthly call volume was about 899 calls (~28.7/day).
Jeff Griffin, Fayette County’s 9-1-1 director, told the county commissioners that the dispatch center has put new tracking and training systems in place and has submitted certification paperwork for additional operators.
Griffin said staff have implemented LEHI software features to log when operators are on duty and to standardize address selection for better mapping. “We implemented a new sign in process,” he said, adding that the software integration with EMD questions will let operators follow standardized medical protocols and pass more accurate information to first responders.
He reported recent workload figures and staffing steps: the center received about 899 calls last month, an average of roughly 28.7 calls per day, and Griffin said packets for five operators to become IDAC-certified have been sent to the state. “Sent off a packet, just, Friday, to get 5 more operators IDAC certified including myself,” he said.
Griffin also outlined training and payroll changes. He said the office is moving to electronic payroll and plans a standardized ‘‘train-the-trainer’’ session on Sept. 11 to bring staff up to PowerPhone and CPR standards. “We implemented a new way using the LEHI software… That way we can go back and we can track…and make sure that those are getting good,” he said.
Why it matters: dispatch accuracy and operator certification affect response times and liability; commissioners signaled support for completing a 9-1-1 director job description Griffin said he would finish by the next meeting so the county can advertise the position if desired.
The board did not take a separate vote on Griffin’s report; his items will proceed through routine personnel and budget processes if staff pursue formal hires or contract changes. The next procedural step Griffin requested is to return an updated job description at the next commissioners meeting.
