Attorney Jack Long, representing Redwood Inc., told the commission his client has invested "in the millions" to modernize the Bon Air and Richmond Summit properties: 100% of units gutted and upgraded, new flooring and countertops, centralized heating and cooling systems, fire suppression upgrades, access control and license‑plate readers linked to the sheriff’s real‑time monitoring center, elevator modernization and planned ribbon cuttings.

"We have seen a notable improvement in security at both properties," Major Robbie Salas said, noting the sheriff's office can link license plate readers to investigations and has seen a drop in calls from the properties.

Neighbors and a longtime nearby resident, Kathy Dolan, countered that some residents still lack operable heating and air in their units and described recent rodent and water‑leak problems. "There are still units as of today that do not have heat and air," Dolan said; she said residents fear retaliation if they complain and that some issues were resolved only after sustained pressure from commissioners.

Long responded that management had followed protocol and that many issues were resolved when tenants put in maintenance requests; he disputed the accuracy of some hearsay claims and asked that tenants report maintenance problems to building management. Interim Director Vassar said permit and historic‑preservation reviews were conducted in coordination with staff, and the Georgia Trust for Historic Preservation had performed an October site review and reported no significant concerns for easement areas.

Commissioners asked the law department and planning staff to prepare a report by Jan. 20 clarifying whether Historic Preservation Commission (HPC) approvals were required or obtained for exterior work (paving, fences, windows) and to confirm the status of several tenant complaints identified by residents.

The commission received the presentation as information and directed continued tenant outreach, quarterly resident meetings with the sheriff's office and ongoing monitoring of punch list items.