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Clay County delays senior tax-freeze bills after vendor errors; 17,114 applications awaiting billing
Summary
Clay County staff told commissioners that vendor software errors have delayed mailing tax bills for 17,114 approved senior property-tax-relief applications; commissioners were assured a 30-day grace period for late bills and directed staff to pursue both vendor fixes and a manual fallback while they consider a long-term software RFP.
Deanna Jacobs, Clay Countys administrative services director, told the commission that 17,114 senior property-tax-relief applications are approved but awaiting correct tax bills after vendor testing exposed calculation and distribution errors. "We currently have 17,114 applications that are approved and are awaiting their tax bills," Jacobs said, and described repeated test uploads and communication with the countys vendor since 2023.
Jacobs said the vendor can sometimes calculate the front-end amount of a bill but that the back-end distribution to taxing jurisdictions is incorrect in tests: "They can calculate the front end of the bill, but when we try and do a fake payment... when it distributes it to the taxing jurisdictions, it doesn't do it properly." She gave examples of small front-end differences…
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