Encinitas announces refreshed online utility billing portal

Unidentified Speaker said the City has launched an updated online utility billing portal intended to centralize account management for water and utilities customers. "SDWD and the utilities department launched a refreshed online utility billing portal," the speaker said.

The portal is described in the update as a "user friendly 1 stop shop for payments, service requests, print bills, account balance, consumption data, and more." No rollout schedule, enrollment requirements or specific new features beyond the list provided were given in the update.

City officials did not provide details in the recording about whether the portal replaces an older system, which customer accounts are supported, or whether there will be a phased transition. The update did not specify security or authentication procedures or whether paper billing will continue to be available.

Unidentified Speaker closed the segment by encouraging residents to use the portal for account management. The city did not state a URL or contact phone number for help with the new system in the recording; further information may be available through city channels.