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Council presses HomeServe on marketing and fund oversight for utility-warranty program
Summary
HomeServe representatives told the council their program holds a roughly $53,000 pro-bono fund and has completed hundreds of repairs, but councilmembers said the marketing (mailed with City of Montgomery branding) misleads residents and asked staff to pause mailings until language and logo use are fixed.
Representatives from HomeServe and the program partner told the Montgomery City Council they are reviewing marketing language and willing to pause mailings after several councilmembers said envelopes and notices make the service look like a city-run program.
Bob Bowen of HomeServe and colleague Ryan Gregg answered questions about the program, including whether the city receives funds and where the pro-bono fund is held. Bowen said…
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