District details snow removal quality controls as storms drive cost creep; custodial contracts under review

Doctor White presented an operational update on snow removal and custodial services. He described a step‑by‑step process: monitoring forecasts, consulting emergency management and public works, coordinating deployment with the ABM ground supervisor and the account manager, authorizing contractors to deploy, and collecting before/after photos and building manager inspection sheets. Deficiencies are reported to contractors in real time with expectations they promptly remedy problems.

White said contractors have been responsive overall but recent weather patterns—events that require de‑icing even where other towns received snow—have increased deployments and produced cost creep. He said change orders are likely because staff must keep a low tolerance for risk to ensure safe entrances and walkways. White also reported the quarterly part‑time custodial update is on track but that uncompensated events and extra coverage create cost pressure; contract companies are subject to discipline for persistent deficiencies.

Committee members requested clearer cost tracking; White said the district will bring change‑order requests as needed and will refine bid specifications to include dismissal/arrival door coverage in future procurements.

What’s next: Staff will continue to monitor contractor performance, file change orders if required and refine scopes for future bids.