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Legal report: 15 complaints, counsel flags rise in scams; $1,000 penalty for unlicensed second offense
Summary
Legal counsel told the Collection Service Board it logged 15 complaints (13 new, 2 reprised), noted an uptick in scam/fraud collection calls affecting elderly consumers, and reported escalating a civil penalty from $500 to $1,000 for a second offense by an unlicensed entity; the legal report was approved by the board.
Legal counsel Joe Wharton presented the board’s legal report at the Jan. 7 meeting and read 15 complaint numbers into the record, saying 13 were new and two were reprised. Wharton opened the floor to questions after reading the complaint list.
Wharton told the board he is "certainly seeing more" scam and…
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