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Commissioners press staff to improve permitting access; guest account created but not yet active
Summary
Commissioners at the Jan. 8 meeting pressed Doña Ana County staff to improve planning/permitting customer service, seeking live phone coverage, clearer voicemail guidance, and a way for property owners to check permit status; staff said a guest account exists but permissions remain under development and pledged a follow-up and tutorials.
Commissioners at the Doña Ana County Planning and Zoning Commission’s organizational meeting on Jan. 8 raised persistent customer-service concerns about the county’s permitting and planning phone and online systems and pressed staff for faster, clearer public access.
Commissioner Fisher said constituents have called planning and not received callbacks and argued that property owners should be able to get a password to check permit status themselves: “I think it's imperative that, an owner of…
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