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CARE unit reports major outreach gains after transition to Terros EMTs; council discusses expansion, burnout and data needs
Summary
After transitioning from fire EMTs to Terros EMTs in July 2025, the CARE unit reported a large increase in outreach (463 outreach events in 2025 vs. 210 in 2024, not including December) and steady call volumes. Council discussed potential expansion, staff burnout concerns and the need for data to inform services and possible facility options.
Seth Greger (Fire/EMS) and Terros representatives presented a six‑month update on the CARE unit after the July 2025 transition from fire EMTs to Terros EMTs. Key metrics cited by Terros: a significant increase in outreach (from 210 outreach events and ~747 clients in the comparable 2024 period to 463 outreach events and ~2,499 clients in 2025, not including December), and steady call volume (880…
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