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Charlotte County transit ridership rebounds; mobile app and microtransit pilot on the horizon
Summary
Transit staff reported FY24 ridership climbed to just over 60,000 trips, credited the Charlotte Rides mobile app with growth and outlined a three-zone microtransit pilot (three-year service-development grant with 50% operating match) that would extend hours and require local match if awarded.
Heidi Maddox, Transit Operations Manager, told the board that public transit use in FY24 rose to just over 60,000 trips—roughly double what she reported two years earlier—and that new scheduling software and a mobile app have helped the system respond faster to rider requests. "We did our official launch in November 2024," Maddox said of the Charlotte Rides app; staff reported roughly 550 registered app users and noted same-day bookings are now possible in many cases.
Madd…
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