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Library staff to roll out new incident-tracking system and expanded safety training
Summary
Safety lead Gretchen Bugley told trustees the library purchased a new patron incident system (PITS), added an AED and Narcan at service desks, hired a second library assistant for safety, and will begin manager training next week with staff rollout to follow.
Gretchen Bugley updated the board Dec. 9 on the library’s safety and emergency preparedness work, saying the library has a manager-delegated plan for emergency closures, an emergency text messaging system, stocked emergency supplies (including Narcan and an AED), and a large disaster plan stored off-site.
Bugley said the library purchased a patron incident tracking system called PITS and scheduled manager training to begin next Monday; managers (Craig and Matt) have been preparing the database and back-entering incident reports. She outlined a training rollout plan that starts with managers and continues to all staff, noting some sessions may occur before public opening of renovated spaces and some could be scheduled on weekends to accommodate staffing.
Bugley said the library hired a second library assistant for safety (Matt Warren) in June and will implement layered safety training (onboarding basics with annual refreshers and more advanced training for longer‑tenured staff). She also said the library is updating the patron code of conduct to simplify language and make it easier for staff to implement.
Trustees asked about the cadence of training and how PITS will be used; Bugley said managers will receive initial training and staff will follow, and she expects the new processes to improve incident documentation and response.
