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Johnson County approves $2.45 million plan to move emergency CAD system to cloud

Board of County Commissioners of Johnson County · December 17, 2025
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Summary

The Board of County Commissioners approved a five-year, up-to-$2,447,067 agreement with Central Square Technologies to migrate the Emergency Communications Center’s CAD system to a cloud architecture, with initial 2026 costs of $491,088 and a $275,000 reallocation from general-fund reserves.

Johnson County’s Board of County Commissioners voted unanimously to approve a five-year, not-to-exceed $2,447,067 agreement with Central Square Technologies LLC to enhance and migrate the Emergency Communications Center’s computer-aided dispatch (CAD) system to a cloud-native model.

Deputy director Rick Gissoff told the board the current on‑premise CAD has been reliable for more than 20 years but that moving to a cloud solution would provide automatic updates, proactive remote monitoring, improved redundancy and interoperability with partner PSAPs, and long‑term operational stability. He said annual maintenance costs will rise under the cloud model but moving away from a full infrastructure replacement still provides net cost avoidance over alternatives.

Public commenter Ben Hobert asked why the contract had been signed on Dec. 16 before board approval and raised data custodianship questions: whether call data would be purged or returned if the contract terminated. Gissoff acknowledged those concerns and said contract language and vendor practices would address data access and compliance requirements; staff committed to providing clarifications on data custody and continuity.

Commissioners asked technical and financial questions: whether the $2.447 million total is over five years (staff said yes), whether the proposal covers only the ECC CAD and not the law-enforcement CAD (staff said it covers the ECC portion), and how cost savings and cost-avoidance figures were calculated. Gissoff explained a roughly $989,163 five‑year difference compared with an alternate Hexagon path and noted initial first-year increases are driven by cloud licensing and migration costs.

Commissioner comments emphasized cybersecurity, interoperability across the county’s seven PSAPs, and long-term staff‑time savings. The motion to authorize an exception to competition and approve the Central Square agreement passed 7–0.

The board directed staff to include additional contract clarifications requested during public comment about data access and post-termination handling. The approval authorizes reallocation of $275,000 in general fund reserves toward the 2026 budgeted cost.