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Harvard Business School alumni deliver pro bono operational-efficiency report; report recommends IT consolidation and phased document digitization

Mill Valley City Council · June 2, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

A pro bono Harvard Business School Community Partners study recommended Mill Valley consolidate redundant software licenses, standardize core administrative systems, create a central IT spending lead and begin phased digitization of records; consultants estimated over $300,000 in hard-cost savings over five years and meaningful personnel-time savings from digitizing public-records processes.

A team from Harvard Business School Community Partners presented a pro bono operational-efficiency study to the City Council on June 2, outlining opportunities to reduce both hard and soft costs by consolidating software licenses, standardizing core administrative systems and digitizing high-effort manual processes.

Hannah Pollitzer, the city's management analyst who led the engagement, said the consultants conducted interviews across 10 departments, audited software spending and benchmarked with peer cities. The report…

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