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County moves to a new payment processor after GovPay outages caused refunds
Summary
After recent system failures that left roughly $71,000 in tax‑office refunds and about $13,000 in other departments, the court authorized changing credit‑card processors and asked staff to confirm contract liability and insurance terms before finalizing the switch.
Guadalupe County commissioners on Dec. 16 approved changing electronic payment processors after officials described recent failures in the county’s GovPay system that caused returned payments and refunds.
The tax office described a December outage that left about $71,000 in taxpayer payments returned to customers and roughly $13,000 affected in other departments. Staff said some customers showed bank records indicating funds were withdrawn even when payments were refunded; county staff are working to reconcile those accounts.
County staff told the court GovPay has insurance requirements in its contract and that county legal and audit staff are reviewing liability clauses. Commissioners approved moving to an alternate provider (described in the meeting as certified payments via Govolution LLC) and directed staff to continue reviewing contractual protections and to update the court as more information becomes available.
Next steps: County staff will complete a contract review, verify insurance and liability coverage, and report back to the court; departments will continue efforts to contact affected customers and to recover funds where possible.
