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Jonesboro council approves three-year Axon agreement for AI-assisted call handling and translation
Summary
The City Council approved Resolution 25217 authorizing a three-year agreement with Axon Incorporated for AI-assisted nonemergency call handling, real-time translation and automated QA, with a first-year payment of $211,565 and $199,006.65 for each of the next two years. The council recorded the motion as carried; the transcript does not show a roll-call tally.
Jonesboro's City Council approved a resolution Jan. 6 authorizing the mayor to sign a three-year agreement with Axon Incorporated to provide Prepared Assist communication services aimed at handling nonemergency calls, offering real-time translation and transcribing radio and phone traffic for dispatch.
Ronnie, the staff presenter, told the council the system would take the city’s nonemergency line calls—about 180,000 calls annually—and route, transcribe and, when necessary, transfer calls to 911 dispatchers. "You can't tell that it's not a human being talking to you," Ronnie said of the vendor's AI voice, describing the system as "almost…
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