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Clean Power SF updates commissioners on enrollment, affordability work and IRP timeline
Summary
Clean Power SF told the Local Agency Formation Commission its participation rate is about 95%, ‘super green’ service is roughly 19% of sales, and staff outlined an affordability and arrearage management project with outreach events and an AECOM-led study; the CPUC IRP filing deadline is May 5, 2026.
Cheryl Taylor, operations manager for Clean Power SF, told the Local Agency Formation Commission on Nov. 21 that the city’s community choice program is “serving our customers with participation remaining strong and steady at about 95%,” and that the program’s “super green” product now represents about 19% of its annual retail sales.
Taylor briefed commissioners on enrollment trends, customer programs and the Integrated Resource Plan process required by state law, saying the California Public Utilities Commission filing deadline is May 5, 2026. She said portfolio modeling will run into early next year with initial results to be shared in public fora in late January through February and final recommendations presented to the SFPUC Commission by late April.
Adrienne Dang, an affordability analyst with the power enterprise, described Clean Power SF’s affordability and arrearage management project, which will deliver a benchmarking and best-practices report and a separate policy and program recommendations plan. “We launched the affordability and arrearage management project to better understand and address these challenges,” Dang said, adding that consultant AECOM is conducting benchmarking research, case studies and stakeholder and customer engagement.
Taylor and Dang highlighted recent community outreach: four neighborhood affordability drives in Mission, Bayview–Hunters Point, Chinatown and Potrero Hill. Taylor said the events drew about 470 people across all four drives, resulted in 143 completed CARE and FAIRR applications and more than 75% of applications were completed in a language other than English. The events also provided one-on-one multilingual assistance and were intended to strengthen relationships with community partners and identify barriers to enrollment.
Taylor reviewed disconnection indicators derived from PG&E reports and Clean Power SF records from July through October: she said about 36,000 customer accounts received notices warning of potential disconnection for nonpayment, and that 124 customers were disconnected during that period. The presenters described tracking of CARE (California Alternate Rates for Energy), FARA (Family Electric Rate Assistance, as used in the presentation) and federally funded LIHEAP participation as part of their affordability metrics.
During a question-and-answer period, commissioners asked how the benchmarking work and outreach data will be linked to district-level needs and whether Clean Power SF can act as a single intake point for customers who need assistance across multiple city programs. Dang said the project aims to produce proactive customer outreach strategies to intervene before customers reach disconnection risk, and Taylor said staff will consult with SFPUC and implementation partners about broadening a single-point-of-contact approach.
Commissioners also asked for follow-up data, including the average arrearage for accounts receiving disconnection notices and a clearer linkage between CPUC-provided figures and city- or district-level enrollment outcomes; staff said they will review technical data files and report back at a future meeting.
The presentation concluded with no public comment and no action required by the commission.
