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SFHSS reports successful rollout of open enrollment tools, digital uptake and new vendor transition
Summary
SFHSS reported open-enrollment results for plan year 2026: ~81,000 members served, online transactions rose 26% to 15,397, call volume fell to 6,294, an off-site call center handled 3,945 calls, and a New York Life carrier transition saved the city an estimated $2 million annually on employer-paid life coverage.
SFHSS staff reviewed the 2026 open-enrollment execution and outcomes, highlighting technology improvements, vendor transitions and member adoption.
"We do it for over 81,000 members," Chief Operating and Experience Officer Ryn Coleridge said, describing the scale of the enrollment effort and the year-long work required to configure systems, produce communications and coordinate carriers. Coleridge said the citys finance team calculated over…
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