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City ADA office reports grievance trends, pilot tracking program and upcoming disability-employment events

Mayor's Disability Council · October 17, 2025
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Summary

The Office on Disability and Accessibility told the Mayor's Disability Council that roughly one in 10 San Franciscans report a disability and that 31% of recent ADA grievances involved public right-of-way issues. ODA previewed an ADA grievance pilot, capital planning work and National Disability Employment Awareness Month events.

Eli, director of the Office on Disability and Accessibility, told the Mayor's Disability Council on Oct. 17 that ODA serves as the city's Title II ADA coordinator and is leading ADA transition planning, technical assistance, and grievance tracking across city departments.

Eli said an estimated one in 10 San Franciscans report a disability — roughly 88,000 to 94,000 residents — and that recent grievances (July–September) were concentrated in the public right of way (31%), programmatic access (19%), curb ramps (14%), architectural access (10%), elevators (9%), housing (7%), transportation (7%), and assistance animal issues (3%).

As an example of ODA coordination, Eli described a complaint about a broken elevator at an HSH-managed permanent supportive housing property, Iroquois. He said the HSH ADA coordinator and property manager acted on ODA guidance; residents with mobility disabilities were temporarily relocated and on-site assistance arranged while repairs continue.

Eli previewed a coordinated ADA grievance pilot with Recreation and Parks, the library and other city partners to improve tracking and transition planning; he also highlighted upcoming events tied to National Disability Employment Awareness Month, including an Oct. 28 panel featuring disability advocate Alice Wong and a Nov. 3 Disability Forward Housing Futures Summit at the Kelsey.

ODA noted partnerships across DOS, HSA, Department of Human Resources and DPW for employment and accessibility initiatives. The office said it will continue to collect ADA grievance data and coordinate with departments to resolve high-priority public-right-of-way issues.

What happens next: ODA will continue pilot rollouts and follow up on individual grievances reported to the office; the council was informed that PowerPoint presentations will be posted to the MDC agenda for public access.