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Commission approves Clarity contract modification for San Francisco permit portal
Summary
The commission unanimously approved a contract modification to add Clarity implementation, lockbox/document integrations and support services; staff cited about $300,000 in additional implementation costs and roughly $600,000 for support services, with licensing and support amortized over seven years.
Project manager Bernie See presented the permitting and inspection software update and asked the commission to approve a contract modification to add implementation services, lockbox check handling, document-management integration and support services for the Clarity-based San Francisco permit portal.
“We onboarded a consultant to help with grants and are incorporating user feedback,” See said. He described two days of focus groups with contractors, engineers and permit consultants and listed user-driven changes such as a “pay now” button and clearer instructions and ownership of tasks in the permit workflow.
On costs, See said the department already budgeted for implementation in a prior contract transfer but identified about $300,000 in additional implementation scope. He said support services represent roughly $600,000; the presenter noted licensing and support will be spread over seven years and estimated an annualized payment of “about $700,000 a year” when amortized.
Commissioners asked how the Clarity deployment will coordinate with the citywide OpenGov rollout. Deputy project staff said Public Works will go live with the Clarity portal in January; OpenGov’s initial modules will follow in February. Staff said there is a contract clause allowing termination for convenience if the city later migrates to OpenGov.
Commissioner Paul Wolford moved approval and the commission approved the contract modification unanimously.
What was decided: the commission voted to approve the Clarity contract modification to include implementation and ongoing support. The motion passed unanimously.
