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SFMTA board approves 2025 Title VI program update documenting outreach and no disparate impact finding
Summary
The board approved the SFMTA’s 2025 Title VI update, which staff said reflects multilingual outreach (35 CBO interviews, nine community conversations and a large translated survey) and monitoring exercises that found no disparate impact or disproportionate burden under FTA rules.
The SFMTA Board on Nov. 4 approved the agency’s 2025 Title VI program update, a triennial submission required by the Federal Transit Administration that documents nondiscrimination practices, language access and service monitoring results.
Staff described a broad outreach effort to inform the update: more than 35 interviews with community‑based organization leaders, nine community conversations (including bilingual facilitation), targeted tabling events and a multilingual survey translated into 11 languages that staff said produced tens of thousands of responses. Jeanette Sanchez and Jessica Garcia summarized how the Language Assistance Plan and Public Participation Plan were informed by community feedback and how the agency maps demographic and ridership data for service monitoring.
Jessica Garcia summarized the monitoring methodology and results, explaining the project classifies block groups and routes for minority and low‑income status using census and ridership data. She told the board that for the metrics and standards tested in this update, staff did not find a disparate impact or disproportionate burden under Title VI definitions.
Directors praised the depth of outreach and the data tools staff used; some asked for additional comparative maps and overlays (for example, shelter locations vs. demographics) in future presentations. The board then voted to approve the Title VI program update by roll call; the item passed with recorded ayes from all directors present.
What’s next: the agency will upload the program update and use the findings to inform communication tools (including QR codes and targeted language outreach) and future equity work.
