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Rules Committee accepts HSA annual surveillance report on call-recording technology
Summary
The Rules Committee on Jan. 12 voted to forward a resolution accepting the Human Services Agency's annual surveillance report on call-recording technology, which reported roughly 428,000 calls handled in FY 2024-25 with no reported complaints or violations and COIT review and approval.
The Rules Committee on Jan. 12 voted to forward to the full Board of Supervisors a resolution accepting the Human Services Agency's annual surveillance report on the agency's use of call-recording technology.
Susie Smith, Deputy Director for Policy Planning and Public Affairs at the Human Services Agency, said the report fulfills ordinance requirements for departments that use approved…
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